FAQ

No, the U.S. Consumer Auto Transport Authority is not a broker and does not act as a broker.

What is USCATA’s stance on auto transport brokers? 

We believe that reputable brokers provide valuable services to customers. Good brokers provide excellent customer service, as well as performance guarantees that you don’t get when shipping direct with a driver. Some brokers are just looking to make a fast dollar, and don’t care about their reputation or good customer service. The value of the company or service cannot be judged on this alone.

Should I use a broker? 

It all depends on what your needs are. If you have time and want to manage the process yourself, and especially if you are on a budget, it would be ok to go direct to a driver (a good driver is a must). If you want customer service and guarantees, use a broker.

I’m a carrier. How do I know if I’ll be approved? 

If you operate your business honestly and care about customer service, we’ll likely approve you. We understand that even good companies get some negative reviews. We do read them, and both negative and positive reviews are taken into account. Just apply – we’ll discuss with you anything concerning that we find in our company background check to get your side of the story.

How does USCATA work? 

We connect customers with good car shippers. The car shippers want the business, so they sign up with us. The customers want a good car shipper, so they connect with us, and we connect them with a good car shipper that we’ve vetted. The car shippers don’t pay us for leads – we send out a quarterly Car Shipping Update to our carriers (not customers) and in it we have companies that advertise through us to our carriers. It keeps everyone honest.